Shop with complete peace of mind. You’re covered by our 30-Day Satisfaction Guarantee: if you use your roll-on according to the instructions and you’re not happy with the results, just contact us and we’ll make it right. No hassle.

Below you’ll find all the details, just in case you need them.

💖 30-Day Satisfaction Guarantee

We believe in our product. If you’ve used it according to our instructions for use and you’re still not satisfied, contact us within 30 days of receiving your order and we’ll make it right.

To qualify for the guarantee:

• You must have used the product according to the instructions and for a reasonable period of time before assessing the results.
• The guarantee applies once per customer.
• For orders containing multiple units, we may request the return of any unused units and any gifts or promotional items included with the order.
• We cover the cost of your first return.
• We reserve the right to assess each case individually, request information about how the product was used, and adjust or reject requests in cases of abusive use of this guarantee.

🔄 Changed Your Mind? · Unopened Product (14 Days)

If you haven’t opened the product and simply changed your mind, you have 14 calendar days from the date of delivery to return it with the seal intact and receive a full refund.

Simply email us at info@dermaslideau.com with your order number.

Already opened and tried it? Don’t worry — in that case, you’re covered by the Satisfaction Guarantee above. 🌸

📦 Damaged or Incorrect Product

If the product itself arrives broken, leaking, unusable, or you receive an item different from the one you ordered, contact us within 24 hours of delivery with clear photos of the product and packaging.

Once verified, we’ll send you a replacement at no additional cost.

Please note: Small marks, dents, or scuffs on the outer packaging caused by transportation are normal and do not affect the product or qualify for a replacement, provided that the item inside is in perfect condition.

🪒 SafeGlide™ Blades

For hygiene reasons, SafeGlide™ blades cannot be returned once opened or used, except in cases of a manufacturing defect, incorrect product, or damage during transportation.

In these cases, contact us with photos and we’ll send you a replacement at no additional cost.

💳 How Long Does My Refund Take?

Once a refund has been approved, it will be issued to the same payment method used for your purchase.

For card payments, refunds usually take 5–10 business days to appear on your statement. The exact timing depends on your bank.

One thing to keep in mind: your refund may appear as a reversal of the original charge, rather than as a separate line showing “refund.” Be sure to also check the amount of the original charge.

If you still don’t see your refund after 10 business days, contact us and we’ll provide you with the ARN (Acquirer Reference Number) for your refund. This is a unique reference that identifies the transaction — similar to a tracking number for your money — which your bank can use to locate it.

🚚 Shipping & Delivery

The customer is responsible for providing the correct delivery address.

Any changes to the address or recipient name must be requested within 2–3 hours of placing the order, as orders are prepared within 24 hours.

If your order is marked as “delivered” by the carrier but you haven’t received it, please check your mailbox and with your neighbours first, then contact us. We’ll open an incident with our logistics provider and work to find the best solution.

Orders returned to the sender due to an incorrect address or unsuccessful delivery attempt are not considered lost. We may be able to resend them, subject to any applicable new shipping costs.

How to Start a Return

Email us at info@dermaslideau.com with your order number, and we’ll guide you through the process step by step.

This policy applies without prejudice to any consumer rights granted to you under applicable Spanish and European consumer protection laws.